Customer Experience Executive

Colombo, Sri Lanka (on-site) / Full Time

Job Overview

We are looking for a proactive, service-oriented and results-driven Customer Experience Executive to be the voice of our travelers! In this role, you will manage customer inquiries and support across various social platforms, ensuring a seamless and delightful experience for every traveler. You will also assist customers in creating tailor-made itineraries, ensuring their trips are personalized and unforgettable.

If you have a passion for travel, excellent communication skills, and a knack for problem-solving, this is the perfect opportunity to make a meaningful impact in a fast-growing travel venture.

Key Responsibilities:

Customer Support: Respond promptly to inquiries, providing accurate and helpful information.
Booking Assistance: Guide customers through the booking process, ensuring a smooth and hassle-free experience.
Tailor-Made Itineraries: Work closely with travelers to design customized itineraries based on their preferences, budget, and interests.
Conflict Resolution: Address concerns and special requests with professionalism and efficiency.
Social Media Engagement: Monitor and respond to customer messages and comments, fostering engagement and brand loyalty.
Process Improvement: Gather customer feedback and collaborate with the team to enhance services and support processes.
CRM Management: Maintain accurate records of customer interactions and ensure follow-ups are completed in a timely manner.

Qualifications & Skills:

Experience in customer service, travel planning, or hospitality is preferred.
Strong ability to create customized travel itineraries based on customer needs.
Excellent written and verbal communication skills.
Strong problem-solving abilities and a customer-first mindset.
Ability to multitask and stay organized in a fast-paced environment.
Willingness to work both day and night shifts to provide round-the-clock support in a well-maintained, professionally managed environment.

Recruitment Process

Skill Assessment

The initial skill assessment is designed to identify and shortlist the most qualified candidates. This assessment can be completed remotely, as it will be administered online. The test will encompass a range of topics including customer service and social media management.

Additionally, the assessment will evaluate your communication and problem-solving skills, time management, ability to proactively serve and engage with customers, along with other personal attributes.

Interview @ Colombo, Sri Lanka

Shortlisted candidates will be invited to attend an interview, during which they will also be required to complete a brief practical test.

Recruitment

The outcome of the interview will be informed within 7 days of the interview.
A formal job offer will be extended to the candidates who successfully meet the criteria.

Work @ DayTripto

Successful candidates will be required to complete a six-month probationary period, which includes an induction. At the conclusion of this period, your performance will be assessed to determine your eligibility for permanent status, which will be accompanied by additional benefits. Should you meet the organization's expectations for timely delivery, quality of work, and other key performance criteria by the end of the first year, you will be considered for promotion to the next tier.

Criteria

QualificationsACADEMIC & NON ACADEMIC

GenderCONSIDERED EQUALLY

Age18 to 30 YRS

TAKE PART IN THE SKILL ASSESSMENT (ONLINE)

Note: If the above application form doesn’t load or appear, kindly email your CV, full name, contact details, and salary expectations to gm@daytripto.com, with the position you’re applying for as the subject line.

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